Frequently Asked Questions
SHIPPING & DELIVERY
Items will be shipped the same working day if placed before 12pm, or the next working day if placed after 12pm. We send all items via Royal Mail 48hr tracked so we can be sure they do not get lost in the post and you receive them in good time.
Returning your product is easy! Just send the item back to us at the address on the contact page, with the original packing slip or a note inside with your order number and what you would like us to do, return or exchange. We will process your refund within a maximum of 14 working days. We love feedback on our products, so if something fell beneath the high standards we expect, please let us know how to improve.
Vertex Park South
Unfortunately at this time we cannot offer paid return postage, if returning an item you will need to pay your postage costs. We do not get a high enough volume of returns to qualify for paid shipping with our shipping provider.
We will be happy to exchange and item if you wish, with no extra for the postage to get your new item to you.
TRACKING YOUR ORDER
We send all of our products via recorded postage, so you can track your order from the moment it is posted.
MONEY BACK GUARANTEE
If you return your product within 14 days from receipt, with the original packaging and in unused condition, we will be happy to offer you a full refund on the product (we are very sorry this does not include postage). We will process the refund and make a payment back to the credit/debit card or PayPal account you originally paid with. If an item is damaged or faulty when you receive it, please call our customer service department. We will then be able to organise an exchange or a refund for you as quickly as possible.
Please note a faulty item is one that is not made correctly; having construction defects or faults e.g broken zip, broken hook and eye fastenings, holes in the seams. It does NOT include when an item just doesnt fit you how you would like.
100% SECURE ORDERING
We accept the following payment cards: VISA, MasterCard or Electron, and PayPal. As soon as we receive your order, we start work packing it for you, so this means unfortunately we can’t make any changes once the order has been placed. If you do need to make a change, please contact us and we’ll cancel your original order and place a new one for you. If your order has been placed via the phone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home-delivered item.
We are committed to safeguarding the privacy and security of our website users. Please see below how this policy sets out to safeguard your personal information. Your personal data will be stored and used for the following purposes:
information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods. information that you provide when registering with us such as your name, email address and postal address along with your telephone number in the event that there are any issues in processing your order. information that you provide to us for the purpose of subscribing to our website services, email notifications, and/or newsletters. any other information submitted to us with your consent All data is held securely and processed fairly and lawfully, in accordance with the UK´s Data Protection Act 1998. If you do not wish Just Jodz to provide you with any details of our goods, services and promotions now or in the future, please notify us at firstname.lastname@example.org